RETURN AND REFUND POLICY

Last updated: 18-11-2024

Thank you for shopping with us at Tradelinc B.V. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you can return your order under the terms outlined below.

1. Right to Cancel

As a consumer in the EU, you have the right to cancel your order and return the product(s) within 14 days of receiving your order. This applies to all products sold on our website, except for items that are exempt from returns (such as personalized items, perishable goods, or sealed products that are not suitable for return due to health or hygiene reasons).

2. Return Process

If you wish to return an item, please follow the process outlined below:

• Notify us: Contact our customer service team at [Insert Contact Information] within 14 days of receiving your order to inform us of your intention to return the item.

• Return Authorization: After notifying us, you will receive instructions on how to return your product. In most cases, you will be required to include the original order number or proof of purchase with the returned item.

• Condition of Returned Items: The item must be returned in its original condition, unused, and with all original packaging intact.

3. Return Shipping Costs

The customer is always responsible for the cost of return shipping, regardless of the reason for the return. This includes returns for any reason, including if the product is unwanted, does not meet expectations, or if the customer changes their mind. However, if the product is defective or incorrect, we will cover the return shipping costs.

4. Refund Process

• Refund Eligibility: Once we receive the returned item, we will inspect it to ensure that it meets the return conditions. If the return is accepted, we will process your refund.

• Refund Timing: We will process your refund within 14 days of receiving the returned item. The refund will be issued to the original payment method used during the purchase.

• Refund Amount: You will receive a full refund of the purchase price of the returned item, including the original shipping costs. Please note that the cost of return shipping will not be refunded unless the return is due to a fault with the product or a mistake on our part.

5. Non-returnable Items

Please note that the following items are non-returnable under EU law:

• Personalized items or items made to your specifications.

• Perishable goods (such as food items).

• Sealed goods that are not suitable for return for reasons of health or hygiene if they have been opened.

• Digital downloads or downloadable products once they have been accessed or downloaded.

6. Damaged or Incorrect Items

If you have received an incorrect, damaged, or defective product, please contact us immediately at [Insert Contact Information]. We will arrange for a replacement or full refund, and we will cover the return shipping costs in these cases.

7. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, please return the original item and place a new order for the desired item.

8. Exceptions

We reserve the right to refuse returns and refunds if the items are not returned in accordance with this policy, including conditions such as:

• The product is not returned in its original condition or packaging.

• The return period of 14 days has expired.

• The item has been used, worn, or damaged after being opened.

9. Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please feel free to contact our customer service team at:

• Email: info@delta9analytics.com

• Phone: +31 85 060 54 58