PRIVACY POLICY

Last updated: 18-11-2024

At Tradelinc B.V., we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our website, purchase our products, or interact with us. This policy applies to all users, including those based in the European Union (EU) and the United Kingdom (UK).

1. Information We Collect

We may collect and process the following personal information:

• Personal identification information: Name, email address, phone number, billing address, and shipping address.

• Payment information: Payment method details such as credit card information, PayPal account details (all payments are processed through third-party payment processors, and we do not store full payment information).

• Website usage information: Information about how you use our website, such as IP address, browser type, device information, and browsing activity through cookies.

• Order and transaction data: Information about products you purchase, order history, and communication related to your orders.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including sending order confirmations, receipts, and updates.

• To provide customer support, handle inquiries, and resolve issues.

• To send you promotional emails, newsletters, or other marketing communications (if you have opted in).

• To improve our website, products, and services based on customer feedback and usage patterns.

• To comply with legal obligations and protect our legal rights.

3. Legal Basis for Processing Personal Data (GDPR for EU and Data Protection Act 2018 for UK)

If you are in the EU or UK, we process your personal data based on the following legal grounds:

• Consent: We may process your data if you have given us explicit consent (e.g., when you subscribe to our newsletter).

• Contractual necessity: We process your data to fulfill the contract we have with you (e.g., processing your order).

• Legitimate interest: We may process your data based on our legitimate interests, such as marketing and improving our services.

• Legal obligation: We may process your data to comply with legal obligations (e.g., tax or accounting requirements).

4. How We Share Your Information

We do not sell your personal information. However, we may share your information with third parties in the following situations:

• Payment processors: To process payments (PayPal).

• Shipping and delivery providers: To fulfill your orders and provide shipping updates.

• Third-party services: We may share your information with service providers who assist us in running our business, such as marketing or analytics services.

• Legal requirements: We may disclose your information to comply with legal obligations, protect our rights, or respond to government requests.

5. Data Security

We take the security of your personal data seriously. We use appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and collect data on how our website is used. Cookies are small files stored on your device that help us remember your preferences and improve the performance of our website.

You can control cookies through your browser settings, but disabling cookies may limit your ability to use some features of our website.

For more information on our use of cookies, please refer to our [Cookie Policy] (link to your cookie policy).

7. Your Rights (GDPR for EU and UK)

If you are located in the EU or UK, you have the following rights regarding your personal data:

• Right of access: You have the right to request copies of your personal data.

• Right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

• Right to erasure: You have the right to request that we delete your personal data under certain conditions.

• Right to restriction: You have the right to request that we restrict the processing of your personal data under certain conditions.

• Right to data portability: You have the right to request that we transfer your personal data to another organization or directly to you.

• Right to object: You have the right to object to our processing of your personal data in certain situations, such as for direct marketing purposes.

To exercise these rights, please contact us at info@delta9media.com.

8. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting obligations.

9. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before submitting any personal information.